Refund & Returns Policy
Last updated: June 2026
We want you to love your Aero neck fan. If something isn't right, we're here to help. This policy explains when and how you can return an item for a refund.
30-day returns
You may return eligible items within 30 days of the delivery date. To qualify, items must be unused, in their original condition, and in the original packaging with all included accessories.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived defective, damaged, or incorrect, we'll cover return shipping and send a replacement or full refund at no cost to you.
Hygiene exclusion
Because the Aero neck fan is a wearable item worn against the skin, we're unable to accept returns on used items for hygiene reasons, except where the item is defective or otherwise faulty. Items that show signs of use may not be eligible for a refund.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement. Original shipping charges (where applicable) are non-refundable.
How to start a return
Email us at [email protected] with your order number and the reason for your return. We'll reply with return instructions and the address to ship to. Please do not send items back before contacting us.
Damaged or wrong items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 30 days of delivery with a photo if possible. We'll make it right with a replacement or refund.
Questions
Reach our support team any time at [email protected] and we'll be glad to help.